Square: Processing Refunds for Online and App Orders

Here are the steps to process a refund for Website and App Orders Only.  

Note: Any third party orders must be processed through the third party service by the customer.  (If the store refunds a third party order and they dispute the order, then the customer will receive a double refund.

Point of sale app:

Sign in to your point of sale app and tap Transactions.

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3. Click on the 3 Dots
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6. Tap Issue refund.
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8. You can tap Select All Items to refund the entire sale, select only specific items to refund, or tap Amount to refund a specific amount.
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10. Tap Next.
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12. Choose how you’d like to refund the amount and select a reason for the refund.
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14. Tap Refund.